Team Leader - Chubb External Careers

Team Leader - Chubb External Careers

• Technical Supervision of the quality and workflow of claims within the team.
• Review of all claim coverage denials and quality of resultant coverage response letters.
• Administrative supervision and responsibility for the claims team.
• Ensure team promptly and properly document all developments on claim files.
• Coach and develop claims team members.
• Work with Claims Department, Operations Department and IT to ensure relevant management reports are established and regularly produced.
• Provide regular updates on management information and key performance indicators (KPI’s) on team performances for new claims, open claims, and reserving timeframes.
• Identify claim trends and monitor large losses, and report on both to claims management and underwriting as required.
• Personally handle large or contentious losses within the claim portfolio.
• Handle after hours calls for emergency cases and supervise the ongoing management of these emergency or high cost cases.
• Monitor, vet and report on international economic and trade Sanction cases.
• Work to increase customer satisfaction and reduce complaints in the handling of claims.
• Be closely involved in talent management and succession planning for the team.
• Review all current claim processes and explore ways to improve and enhance efficiency while continuing to deliver market competitive distinguishable/optimal claims management.
• Conduct performance reviews/goal setting of all staff.
• Perform quality audits of staff claims in accordance with internal requirements.
• Immediately report potentially and confirmed Fraudulent cases, Compliance and Privacy Breaches to Management chain.
• Nominate, review and endorse process improvement ideas from the team to the Manager.

• Strong Leadership skills.
• Strong customer relations skills.
• Experience with volume lines of claims.
• Evidence of sound claims supervision and handling techniques.
• Experience in the supervision of staff.
• Strong proven relationships with Brokers.
• Strong proven relationships with underwriting teams in Chubb.
• Experience in the demands and understanding the needs of brokers in the market.
• Written and verbal communication skills relative to claims handling.
• Understanding of the Insurance Contracts Act and general Insurance Code of Practice.
• Experience in performing audits

• Handle claims effectively and efficiently in accordance with Claims Best practices.
• Work closely with Claims management and underwriters to service brokers and direct consumer business.
• Serves as a backup referral point for the In-country stakeholders and claims service delivery in the absence of the Manager.
• Executes the team’s capacity plan and flags issues or concerns that may impact our capability to meet/exceed our Service Level Agreements.

Chubb Asia Pacific PTE LTD d/b/a Chubb Business Services